Frequently Asked Questions (FAQs)

Welcome to Jackson Care's FAQs page. Below, you’ll find answers to the most common questions we receive. If you have additional inquiries, please feel free to contact us.

1. What services does Jackson Care offer?

We provide residential care services & 24/7 supported accommodation for individuals with mental health needs. Our programs include personalised care plans, support for daily activities, and specialised mental health support tailored to individual needs. See our About page for more info.

2. How can I arrange a visit to one of our Homes?

We encourage families and prospective residents to visit our homes. Don't hesitate to contact us via phone or email to schedule a tour at a time that’s convenient for you.

3. What is the admissions process?

Our admissions process includes:

• An initial consultation to discuss the needs and preferences of the individual.

• A review of medical and personal history.

• A tour of the home and an opportunity to meet our team.

• Completion of necessary paperwork and assessments.

For more details, visit our Admissions page or contact our team directly.

4. What is included in the core care fees?

Our core care fees typically cover:

• Accommodation

• Meals and snacks

• Medication support

• Daily onsite activities and programs

• Personal & Laundry care services

• 24/7 access to support staff

Additional services, such as specialised therapies and 1:1 support, may incur extra charges.

Please see the Policies page and the Guidance Document: Core Shared Support Hours & 1:1 Support Hours

5. Can residents bring personal belongings?

Yes, we encourage residents to bring personal items to make their space feel more like home. This may include furniture, photos, or other mementoes as long as they meet safety standards.

6. What is the staff-to-resident ratio?

We maintain a high staff-to-resident ratio to ensure personalised care and attention. Our team includes a Registered Manager, Care & Health Managers, Medication Leads, qualified care workers, and specialists in mental health support. Our rota allows a number of shared core staffing hours, with 1:1 or greater support being provided at an additional cost. Each resident is also allocated a dedicated key worker who works closely with them to identify and achieve their personal goals, providing individualised support and encouragement.

We have a dedicated house-keeping team and Laundry rooms and Facilities Lead.

7. Are visitors allowed?

Yes, we welcome visitors. We have allocated visiting time slots available each day that are free to be booked in advance. We recommend contacting us in advance to ensure the resident is available. Special arrangements can be made for family celebrations or events.

8. How do you handle emergencies?

The safety of our residents is our top priority. We have comprehensive emergency protocols in place, and our staff is trained to handle various situations, including medical emergencies. Additionally, we maintain close relationships with local GPs & healthcare providers.

9. What activities are available for residents?

We have a dedicated Activity Lead who offers a variety of activities to promote mental, physical, and social well-being, including:

• Group exercises

• Creative workshops

• Gardening

• Social events

• Outings to local attractions

10. How do I provide feedback or make a complaint?

We value feedback from residents and their families. You can provide feedback through our online contact form or by speaking directly with our staff.

11. How do I contact Jackson Care for more information?

You can reach us via email: headoffice@jackson-care.com

Our team is happy to assist with any additional questions or concerns you may have.

If your question isn’t listed here, don’t hesitate to contact us. We’re here to help!