policies
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Guidance Document: Core Shared Support Hours & 1:1 Support Hours
Introduction
This guidance outlines the structure and purpose of Core Shared Support Hours and 1:1 Support Hours within our residential care services. These support systems are tailored to meet residents’ varying needs while ensuring their safety, comfort, and well-being.
Core Shared Support Hours
Core Shared Support Hours are allocated to provide fundamental care and support to all residents, focusing on collective, general care needs applicable to everyone. These hours cover a wide range of activities and services essential for daily living and maintaining a safe, supportive environment. Core hours are the foundation of care, ensuring that basic needs are consistently met in a communal setting. They typically represent the starting fee range for residential care.
1:1 Support Hours
In addition to Core Shared Support Hours, 1:1 Support Hours are tailored to meet the specific needs of individual residents. These hours are provided on top of the core hours and are essential for residents requiring personalised care due to higher or more complex needs. This individualised approach ensures that every resident receives the dedicated support necessary to maintain their well-being and quality of life.
Key Areas Covered:
Looking After Myself:
Core Shared Support:
Basic prompting and oversight assistance with bathing, toileting, grooming, and dressing.
Health and Medication: Administer medication and monitor health conditions.
Maintaining Cleanliness: Supporting handwashing, oral care, and other hygiene needs.
1:1 Support:
Assisting directly with bathing, dressing, grooming, oral care, and providing intensive support tailored to individual preferences.
Organising My Life:
Core Shared Support:
General housekeeping, meal preparation, and laundry for all residents.
Household Tasks: Housekeeping and maintaining personal spaces.
Laundry: Washing, drying, and managing clothing and linens.
Meals: Preparing and serving meals and snacks.
Shopping: Procuring household supplies and groceries.
1:1 Support:
Assisting with personal budgeting, support with meal preparation, managing appointments, providing individualised shopping or laundry support. Extra housekeeping.
Living My Life:
Core Shared Support:
Facilitating group activities and maintaining consistent daily routines.
Activities: Facilitating group activities and recreation.
Social Interaction: Encouraging community engagement and conversations.
Daily Routines: Maintaining consistent schedules and structure.
1:1 Support:
Focusing on hobbies, skill-building, cultural practices, and personalised social interactions in the community or with family.
Keeping Myself Safe:
Core Shared Support:
Monitoring the environment for hazards and ensuring general safety for all residents.
Safety Monitoring: Preventing accidents and providing supervision.
Emergency Response: Managing incidents and crises.
Environmental Safety: Maintaining hazard-free spaces.
1:1 Support:
Creating personalised safety strategies, supervising high-risk behaviours’, and addressing specific mental health needs.
Emotional Support:
Core Shared Support:
Providing general reassurance, promoting positive moods, and monitoring overall mental health.
Daily Reassurance: Offering comfort and addressing concerns.
Well-Being: Promoting positive moods and confidence.
Mental Health: Monitoring emotional states and behaviour.
1:1 Support:
Offering companionship, addressing distress, and encouraging confidence through personalised activities.
Professional Support:
Core Shared Support:
Care Plans: Implementing and following professional care guidelines.
Service Access: Coordinating with healthcare providers.
Communication: Liaising with doctors and families.
1:1 Support:
Tailoring care plans to individual needs, ensuring personalised attention, and facilitating one-on-one discussions with healthcare professionals.
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Admissions
At Jackson Care, we understand that choosing the right care home is a significant decision. Our admissions process is designed to ensure that we meet the unique needs of each resident and their family. Below, you’ll find an overview of how our admissions process works and how we can support you every step of the way.
1. Initial Consultation
We begin with an initial consultation to understand the prospective resident’s needs, preferences, and medical history. This step helps us determine whether Jackson Care is the right fit and allows us to provide detailed information about our services and facilities.
Consultations can be conducted in person, via phone, or virtually.
We encourage family members or advocates to participate in this discussion.
2. Needs Assessment
Following the consultation, we conduct a thorough needs assessment to create a personalised care plan. This assessment determines if we can support you with your level of needs and considers:
Medical requirements and mental health needs.
Daily living assistance and personal preferences.
Goals and aspirations to ensure holistic support.
3. Home Tour
We warmly invite you to visit our care home to experience our environment, meet our staff, and see firsthand the level of care we provide. Tours can be arranged at a time that suits you.
Personalised tours to address your specific concerns.
Opportunities to observe activities and interact with staff.
4. Review of Fees and Agreement
We provide a clear breakdown of fees, including what is covered and any additional costs for enhanced services such as 1:1 support or specialised therapies. Once all parties agree, we proceed with the necessary documentation.
Transparent pricing with no hidden charges.
Support in understanding financial assistance options, if applicable.
5. Move-In Preparation
Our team works closely with you to make the transition as smooth as possible. This includes:
Assisting with transportation and move-in logistics.
Helping residents personalise their living space.
Providing orientation to ensure the resident feels comfortable and welcomed.
6. Ongoing Support
After moving in, each resident is assigned a dedicated keyworker who helps them settle in and works with them to achieve their personal goals. We also maintain open communication with families to provide regular updates.
Ready to Begin?
We’re here to answer your questions and guide you through the admissions process.
Contact us to schedule your consultation or learn more about how Jackson Care can support you and your loved ones.
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Terms and Conditions for Living in Jackson Care Homes
Last Updated: 05/01/2025
Welcome to Jackson Care. These Terms and Conditions outline the agreement between residents ("you") and Jackson Care ("we," "us," or "our") for residing in our care home. By signing the admission agreement, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
1. Admission and Residency
1.1. Admission to Jackson Care is subject to completing the application process, including assessments and agreement on a care plan.
1.2. Residents are required to provide accurate and complete information, including medical and personal history, during the admissions process.
1.3. Residency is conditional upon compliance with these Terms and the agreed care plan.
2. Fees and Payment
2.1. Care fees must be paid in advance or as agreed in your payment plan. Fees are detailed in the residency agreement.
2.2. We require 28 days notice of termination of placement. This notice period is necessary to ensure a smooth transition and proper arrangements for all parties.
2.3. Additional services, such as 1:1 support or specialized therapies, may incur extra charges, which will be communicated in advance.
2.4. When there is a change in a resident's needs, we will request a formal assessment of needs to ascertain the support levels required.
2.5. Annually, we review all residents' fees to ensure they are in line with inflation and reflect the cost of providing high-quality care.
2.6. Non-payment of fees may result in termination of residency unless alternative arrangements are made promptly.
3. Care and Services
3.1. We are committed to providing a safe, nurturing, and supportive environment tailored to each resident's needs.
3.2. Your care plan will be reviewed regularly to ensure it reflects your needs and preferences.
3.3. Jackson Care reserves the right to adjust care plans to ensure the safety and well-being of all residents.
4. Personal Belongings and Room Use
4.1. Residents are encouraged to bring personal items to make their living space comfortable. However, all items must comply with safety standards.
4.2. Residents must respect the care home’s property and report any damages promptly.
4.3. Room changes may be necessary for operational reasons but will be discussed with you beforehand.
5. Visitors
5.1. Visitors are welcome during designated visiting hours and must adhere to the care home’s policies.
5.2. Advance booking for visits is required to ensure staff availability and compliance with safety measures.
5.3. Visitors must respect the privacy and well-being of all residents.
6. Health and Safety
6.1. Residents are required to inform staff of any changes in health or medication.
6.2. Smoking, alcohol, and prohibited substances are not allowed on the premises.
6.3. Jackson Care is committed to maintaining a safe environment and may implement additional measures as needed.
7. Termination of Residency
7.1. Residency may be terminated if:
Fees are not paid as agreed.
The resident’s needs exceed the care home’s capacity or resources.
There is a significant breach of these Terms and Conditions.
7.2. In such cases, adequate notice will be provided, and support will be offered to find alternative accommodations.
8. Complaints and Feedback
8.1. We value feedback and are committed to addressing any concerns promptly and professionally.
8.2. Complaints can be submitted to the Registered Manager or through the formal complaints procedure outlined in the resident handbook.
9. Data Protection
9.1. Your personal information will be handled in accordance with our Privacy Policy.
9.2. By signing the residency agreement, you consent to the collection and use of your data for care and operational purposes.
10. Governing Law
10.1. These Terms and Conditions are governed by the laws of England and Wales.
10.2. Any disputes arising under these Terms shall be resolved through mediation or referred to the courts of England and Wales.
Contact Information
If you have any questions or concerns about these Terms and Conditions, please get in touch with us:
Jackson Care
[Insert Address]
Email: [Insert Email Address]
Phone: [Insert Phone Number]By signing the admission agreement, you confirm that you have read, understood, and agree to these Terms and Conditions.
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Last Updated: [05/01/2025]
Introduction
Welcome to the website of Jackson Care ("we," "us," or "our"). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website.
1. Information We Collect
We may collect the following types of information:
Personal Information: Information you provide directly, such as your name, email address, phone number, or any other details you submit through contact forms or inquiries.
Non-Personal Information: Information automatically collected when you visit our site, such as your IP address, browser type, operating system, and browsing behavior.
Cookies and Similar Technologies: Data collected through cookies and similar technologies to enhance your browsing experience. For more details, see our Cookie Policy below.
2. How We Use Your Information
We may use your information for the following purposes:
To respond to inquiries and provide information about our services.
To improve our website, services, and user experience.
To comply with legal obligations.
To send updates, promotional materials, or newsletters if you have opted to receive them.
3. Sharing Your Information
We will not sell or rent your personal information to third parties. However, we may share your information with:
Service providers who assist in operating our website or providing our services, subject to strict confidentiality obligations.
Legal authorities if required by law or to protect our rights and the safety of others.
4. Your Rights
You have the following rights regarding your personal information:
Access: Request access to the personal information we hold about you.
Correction: Request corrections to inaccurate or incomplete information.
Deletion: Request the deletion of your personal data, subject to legal or contractual obligations.
Objection: Object to the processing of your data for certain purposes, such as marketing.
To exercise any of these rights, please contact us using the details provided below.
5. Security
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, no system is entirely secure, and we cannot guarantee the security of your data transmitted to our website.
6. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that allow us to recognize you and remember your preferences. You can manage or disable cookies through your browser settings, but this may affect the functionality of our website.
7. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before providing any personal information.
8. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when this policy was last revised.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us.
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Last Updated: [05/01/2024]
Jackson Care is committed to delivering high-quality, person-centred care and ensuring that residents, their families, and all stakeholders feel valued, heard, and supported. We recognize the importance of feedback and are dedicated to addressing concerns promptly and professionally. This policy outlines the procedure for providing feedback or making a complaint.
1. Purpose
1.1. To provide a clear and accessible process for residents, families, staff, and other stakeholders to share feedback or raise concerns.
1.2. To ensure that complaints are handled transparently, fairly, and efficiently.
1.3. To use feedback to improve the quality of our care and services.
2. Guiding Principles
2.1. All feedback and complaints are treated with respect, confidentiality, and impartiality.
2.2. We aim to resolve issues promptly, with a clear focus on achieving the best outcomes for all parties involved.
2.3. No one will be penalised or discriminated against for raising a complaint or providing feedback.
3. Providing Feedback
3.1. Residents, families, and stakeholders are encouraged to share positive or constructive feedback with any member of our staff.
3.2. Feedback can be provided verbally, in writing, or via email.
3.3. For convenience, you can leave feedback upon leaving our homes via e-reception or by using the 'Contact Us' tab on our website.
4. Making a Complaint
4.1. Informal Complaints:
If possible, concerns should be raised informally with a member of staff or the resident’s key worker. Open communication can resolve many issues quickly.
4.2. Formal Complaints:
Complaints can be made in writing or verbally to the Registered Manager. For convenience, you can leave a complaint upon leaving our homes via e-reception or by using the 'Contact Us' tab on our website.
Include as much detail as possible, including the nature of the complaint, relevant dates, and any supporting information.
4.3. Anonymous Complaints:
Anonymous complaints are accepted but may be more difficult to investigate fully.
5. Complaint Handling Procedure
5.1. Acknowledgment:
All formal complaints will be acknowledged within 3 working days of receipt.
5.2. Investigation:
The complaint will be investigated thoroughly, and relevant parties may be interviewed.
The Registered Manager will oversee the process to ensure fairness and consistency.
5.3. Response:
A written response will be provided within 28 working days, outlining the findings and any actions taken.
5.4. Escalation:
If the complainant is not satisfied with the response, they may escalate the issue to:
The Care Quality Commission (CQC): Contact details are available on their website.
Local Government Ombudsman: For concerns about the care home’s services.
6. Monitoring and Continuous Improvement
6.1. All feedback and complaints are logged and reviewed regularly to identify trends and areas for improvement.
6.2. The team shares lessons learned from complaints to enhance service quality and prevent the recurrence of issues.
7. Contact Information
For feedback or complaints, please contact us
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Last Updated: [05/01/2025]
Jackson Care is committed to openness, honesty, and transparency in all aspects of our care. In accordance with the Duty of Candour, we take responsibility for being truthful and accountable when things go wrong, ensuring that residents, their families, and all stakeholders are fully informed and supported. This policy outlines our approach to meeting our legal and ethical obligations under the Duty of Candour.
1. Purpose
1.1. To ensure compliance with the Duty of Candour as outlined by the Care Quality Commission (CQC) and other regulatory bodies.
1.2. To promote a culture of honesty, transparency, and learning within our care home.
1.3. To ensure that residents and their families are informed promptly and compassionately in the event of incidents involving harm or significant risk.
2. Guiding Principles
2.1. Residents and their families have a right to know when things go wrong.
2.2. We are committed to fostering an open culture where staff feel confident reporting incidents without fear of reprisal.
2.3. Lessons learned from incidents will be used to improve care quality and prevent recurrence.
3. Scope
3.1. This policy applies to all staff, volunteers, and contractors involved in the care and support of residents at Jackson Care.
3.2. It covers incidents where a resident has experienced, or could have experienced, harm that meets the criteria for the Duty of Candour.
4. Key Actions
4.1. Incident Identification:
Staff must report any incidents or near misses that result in, or could result in, harm to a resident.
4.2. Notification:
Residents and their families must be informed as soon as reasonably possible (and within 3 working days) after the incident is identified.
Notifications should include a clear explanation of the incident, its potential consequences, and the actions being taken.
4.3. Apology:
A sincere apology must be offered to the resident and/or their family. This apology is not an admission of liability but an acknowledgment of the incident and its impact.
4.4. Investigation:
A thorough investigation must be conducted to determine the root cause of the incident.
Findings will be documented and shared with relevant parties in a clear and transparent manner.
4.5. Follow-Up:
Residents and families must be kept informed of any further actions or changes resulting from the investigation.
Support should be offered to those affected, including access to counselling or advocacy services if needed.
5. Staff Training and Support
5.1. All staff will receive training on the Duty of Candour and its implications for their roles.
5.2. Support will be provided to staff involved in incidents to ensure their well-being and confidence in addressing difficult situations.
6. Monitoring and Continuous Improvement
6.1. All incidents and responses under the Duty of Candour will be logged and reviewed regularly to identify patterns or areas for improvement.
6.2. Findings and lessons learned will be shared across the organization to promote a culture of safety and accountability.
7. Contact Information
For questions or concerns about the Duty of Candour, please contact us.
RESIDENT GUIDE
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Welcome to Jackson Care
Dear Resident,
Welcome to your new home at Jackson Care. We are delighted you’ve chosen to join our family. Our aim is to provide you with a safe, supportive, and caring environment where you can thrive and live with dignity, comfort, and happiness.This guide is here to help you settle in and understand how everything works. If you have any questions, feel free to ask any member of our friendly team.
1. About Jackson Care
Our Mission
We are committed to providing exceptional care tailored to each resident's unique needs, ensuring you feel valued, respected, and supported in every way.
Our Values
Respect: Treating everyone with dignity.
Care: Providing personalised, high-quality care.
Community: Building connections among residents, families, and staff.
2. Moving In
What to Bring
Personal items: Clothes, toiletries, and keepsakes.
Documents: ID, health records, and any care-related paperwork.
Optional: Small furniture, photos, or decorations to make your room feel like home.
Settling In
On your first day, a member of our team will:
Show you around the home.
Introduce you to staff and fellow residents.
Help you unpack and settle into your room.
3. Life at Jackson Care
Daily Routine
We aim to provide structure while allowing flexibility to suit your preferences. A typical day includes:
7:00 AM – 9:00 AM: Breakfast.
10:00 AM – 12:00 PM: Morning activities or free time.
12:30 PM: Lunch.
2:00 PM – 4:00 PM: Afternoon activities.
5:30 PM: Dinner.
7:00 PM: Evening social time or relaxation.
Meals and Dining
We prepare balanced, nutritious meals daily. Dietary requirements are fully accommodated, and you’re welcome to share your preferences with the team.
Activities and Recreation
We offer a variety of activities, including:
Exercise classes.
Movie afternoons.
Arts and crafts.
Gardening.
Outings to local attractions.
4. Your Room
Your room is your personal sanctuary. You are welcome to personalise it with decorations, photos, and furniture.
Housekeeping: Our team will assist with cleaning and maintenance.5. Facilities and Services
Communal Areas
Lounge: Relax or socialise with fellow residents.
Garden: Enjoy fresh air and a serene environment.
Dining Room: Share meals with others.
Healthcare Support
Regular GP visits.
Medication management.
On-site nursing care.
Laundry
Laundry services are available weekly.
6. Resident Rights and Responsibilities
Your Rights
To be treated with dignity and respect.
To make decisions about your care.
To have your privacy protected.
Your Responsibilities
Be respectful of other residents and staff.
Follow house guidelines for communal living.
7. Visiting
Visiting Hours
Family and friends are welcome during the following times:
Monday to Friday:10:30 AM – 11:30 AM
1:30 PM – 2:30 PM
Weekends (Saturday & Sunday):
10:30 AM – 11:30 AM
1:30 PM – 2:30 PM
Special Arrangements
For visits outside regular hours, please speak with the manager.
8. Safeguarding
We are committed to your safety and well-being. If you feel unsafe or wish to report a concern, please speak to your key worker or the management team immediately.
9. Complaints and Feedback
We value your feedback and take all concerns seriously.
Step 1: Speak to a staff member or your key worker.
Step 2: If unresolved, contact the care home manager.
Step 3: Formal complaints can be submitted in writing.
10. Staying Connected
Communication
Wi-Fi is available throughout the home.
A shared phone is available for use.
Family members can email or call directly.
Family Involvement
Families are encouraged to participate in care planning and events.
11. Frequently Asked Questions (FAQs)
Can I bring my pet?
Unfortunately, pets cannot stay, but family pets may visit with prior approval.
What happens if I feel unwell?
Our team are trained to handle medical concerns and will arrange for a GP if needed.
Can I go out with my family?
Yes, with prior notice, we encourage you to enjoy outings with loved ones.
How do I request a room change?
Speak to the manager, and we’ll accommodate if possible.
Can I continue hobbies or learn new skills?
Absolutely! Let us know your interests, and we’ll help you pursue them.
12. Contact Information
Jackson Care
Email: careteam@jackson.care
Website: www.jackson.care -
Welcome to Altra, a convenient and user-friendly social media platform designed to enhance communication and support between families and their loved ones in our care. This guide provides an overview of Altra. features and functionality and instructions for getting started.
What is Altra.ie?
Altra is an online platform that allows family members to stay connected with their loved ones while they are in our care home. It provides a secure and centralised space for sharing updates, photos, and important information, making it easier to stay involved in their care and well-being.
Key Features
Photo Sharing:
Upload and view photos of your loved one participating in activities and events.
Share family photos to brighten their day and keep them connected with home life.
2.Activity Updates:
Receive regular updates about your loved one’s participation in activities, outings, and events.
Stay informed about upcoming programs and opportunities.
3. Messages and Notifications:
Send and receive messages and stay updated on your loved one’s needs and progress.
Get notifications about important events.
Getting Started with Altra.ie
Account Setup:
Contact the care team to receive your unique login credentials via email.
Visit www.altra.ie and click “Sign In” to log into your account.
2. Navigating the Dashboard:
Once logged in, you’ll be taken to the dashboard, where you can access all features, such as updates, messages, and care plans.
Customizing Notifications:
Adjust your notification settings to receive updates via email or directly through the platform.
You can choose the type of notifications you’d like to receive (e.g., activity updates and care plan changes).
Uploading Photos or Messages:
Use the “Upload” or “Message” options to share photos or communicate with the care team.
Attach photos with captions to keep your loved one connected to family moments.
Security and Privacy
Altra.ie prioritizes the security and privacy of all users.
All data is encrypted and stored securely to protect sensitive information.
Access to the platform is restricted to authorized family members and care team staff.
Frequently Asked Questions
What if I forget my password?
Use the “Forgot Password” link on the login page to reset your password.
Can I share updates with other family members?
Yes, you can invite other authorized family members to join Altra.ie and stay connected.
Who do I contact for support?
For technical assistance or account-related queries, contact the care team or email support@altra.ie.
Contact Information
For more information or assistance with Altra.ie, please reach out to our care team:
Thank you for using Altra.ie to stay connected with your loved one and for being an integral part of their care journey.
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We are pleased to offer family members & friends the opportunity to visit their loved ones regularly. To ensure fairness and allow all residents the chance to spend time with their families, we have outlined the following guidance for booking visiting appointments:
Visiting Schedule
Monday to Friday:
10:30 AM – 11:30 AM
1:30 PM – 2:30 PM
Weekends (Saturday & Sunday):
10:30 AM – 11:30 AM
1:30 PM – 2:30 PM
Additional Time Slot: 3:00 PM – 4:00 PM
Appointment Limits
To ensure that all residents have equal opportunities to meet with their families, each resident may book up to two (2) visiting appointments per week.
Appointments are available on a first-come, first-served basis, so we encourage early booking to secure your preferred time.
How to Book
Please contact the care management team by phone or email to schedule your visit.
We recommend booking at least one week in advance, especially for weekend slots.
Important Notes
If you need to cancel or reschedule, kindly inform us at least 24 hours in advance, so we can offer the time slot to another family.
We aim to create a warm and welcoming environment for your visits. If you have any specific requests or needs during your visit, please let us know ahead of time.
COVID-19 and Safety Measures
Please be aware that any visiting policies may be adjusted to comply with health and safety guidelines.
We kindly ask all visitors to follow any health protocols in place during their visit for the well-being of all residents.
Thank you for your understanding and cooperation in helping us maintain a fair and comfortable visiting schedule for all residents.
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Visiting Locations
Designated Visiting Areas:
All family visits must take place in the designated communal quiet area or visiting lounge. These spaces are specifically designed to offer a comfortable and private setting for family interactions, while ensuring that other areas of the home remain secure.
Using these designated spaces helps maintain the privacy and dignity of all residents.
Visits to Resident’s Personal Room:
Visits inside a resident’s personal room are generally not permitted unless specific arrangements have been made in advance.
If you would like to visit a resident’s room for special circumstances, please speak with the care team to request permission and ensure appropriate preparations are made.
Permission for Upstairs Access
To uphold the privacy and dignity of all residents, we kindly ask family members to request permission before accessing upstairs areas.
This is particularly important due to modesty and personal care concerns, as residents may be in their private areas or undergoing personal care routines.
Staff members are available to provide assistance and ensure that access is granted in a respectful and organized manner.
Modesty and Respect for Privacy
We ask that all visitors remain mindful of the residents’ privacy throughout their visit.
If you need to enter any private or sensitive areas, please seek guidance from a member of staff to ensure that the dignity and comfort of all residents are preserved.
Thank you for your understanding and cooperation in following these guidelines. If you have any questions or specific needs regarding visiting spaces, please feel free to contact our care team for assistance.
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We understand that family members may wish to take their loved ones out of the care home for special occasions or personal outings. To ensure the safety and well-being of all residents, we have established the following guidelines for arranging these outings:
Requests for Outings
Families may request to take residents out of the care home for personal visits, celebrations, or other activities.
All requests must be made in advance, providing a minimum of 48 hours' notice, to allow sufficient time for preparation and planning.
Important Considerations
Health and Safety:
Before approving an outing, our care team will review the resident’s current health status and any care requirements. This helps ensure that the outing will be safe and appropriate for the resident’s well-being.Medications and Special Care Needs:
If a resident requires medication or special care during the outing, arrangements will need to be made for safe administration. Please inform us of any required assistance.Deprivation of Liberty Safeguards (DoLS):
If a resident is subject to DoLS, special consideration is required before allowing them to leave the home. These safeguards are in place to protect residents who lack the capacity to make decisions about their care and may be at risk if not properly supervised.Capacity Issues: Some residents may lack the capacity to make decisions about going out. In such cases, the care home must ensure that any outing is in their best interest. Capacity assessments are conducted regularly to determine if the resident can safely make the decision on their own.
Court of Protection (CoP) Orders: If a resident lacks capacity and there are significant concerns about their safety or well-being during outings, a Court of Protection order may be required to make a legal decision in their best interest. The care home must follow any CoP orders in place regarding outings.
Duration of Outing:
For safety reasons, the length and timing of the outing will be discussed with the care team to ensure it aligns with the resident’s care plan.
How to Request an Outing
Please submit your request either by phone or email to the care management team at least 48 hours in advance.
Include the following details in your request:
Date and time of the outing
Expected return time
Location of the outing
Any special activities planned
COVID-19 and Health Guidelines
Health Checks: Due to current health concerns, residents may be subject to health checks before and after returning to the care home. Outings may be temporarily restricted based on public health advice.
Masking and Distancing: Depending on current safety guidelines, certain health protocols may be required during the outing.
Documentation
Family members will need to sign a Resident Outing Form before departure. This ensures that we have all necessary details and emergency contact information while the resident is out of the home.
Emergency Protocols
In the event of an emergency while the resident is out of the home, please contact the care home immediately and seek medical attention if necessary.
Thank you for coordinating with our care team to ensure a safe and enjoyable outing for your loved ones. We look forward to supporting you in planning these special moments!
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We aim to ensure that residents are comfortable and well-prepared for their daily activities and changing seasons. To help keep wardrobes organized and manageable, we ask families to provide a maximum of five different outfits, along with seasonal outerwear and footwear. This helps us efficiently manage laundry, storage, and resident comfort.
Wardrobe Essentials
Maximum of Five Different Outfits:
We recommend providing no more than five different outfits for daily wear. These should include:
Comfortable daywear (e.g., trousers, shirts, blouses, dresses, sweaters).
Underwear and socks.
Nightwear (pyjamas or nightdresses).
Note: Please ensure all clothing is clearly labelled with the resident’s name to prevent loss or mix-ups during laundry service.
Seasonal Jackets and Coats:
Residents should have outerwear suitable for different weather conditions, including:
Winter: A warm coat or jacket, along with gloves, scarves, and hats.
Summer: A lightweight jacket or cardigan for cooler evenings or air-conditioned areas.
Spring/Autumn: A mid-weight jacket or raincoat for transitional weather.
Footwear:
Please provide appropriate footwear for both indoor and outdoor activities, including:
Everyday Shoes: Comfortable, non-slip shoes for daily indoor use.
Outdoor Footwear: Weather-appropriate shoes, such as boots for winter or sandals for summer.
Slippers: For comfort inside the resident's room or communal areas.
Seasonal Footwear: Waterproof or lighter shoes, depending on the weather.
Accessories:
Seasonal accessories such as hats, gloves, and scarves for winter, and sun hats for summer are helpful for comfort and outdoor protection.
Special Occasion Outfit:
In addition to everyday clothing, you may wish to provide one special occasion outfit for family gatherings or events (e.g., a dressy blouse, shirt, or smart trousers).
Additional Notes
Seasonal Rotation:
To keep the wardrobe appropriate for the weather, we suggest rotating clothing each season. Family members may replace winter clothing with lighter items in spring and bring back warmer clothes in autumn.
Comfort and Safety:
When selecting clothing, please prioritize comfort and ease of use. Clothes with elastic waistbands, easy-to-use fastenings, and slip-on shoes are often more suitable for residents with limited mobility.
Laundry and Care:
Our care home provides regular laundry services. Please ensure clothing is durable and machine washable. Delicate or dry-clean-only items are not recommended for everyday use.
Labelling:
To avoid loss or confusion, ensure that all items of clothing, footwear, and accessories are clearly labelled with the resident’s name.
Wardrobe Management
We regularly review the resident’s wardrobe to ensure that:
Clothing fits well and remains comfortable.
Items are suitable for the current season.
Worn or damaged items are replaced.
If you have any questions or need assistance regarding your loved one’s wardrobe, please contact a member of the care team. Thank you for your cooperation in helping us maintain a comfortable and well-organized environment for your loved one.
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At our care homeS, we understand that family members want to provide comfort and support to their loved ones, which may include bringing in food items or homeopathic and non-prescribed medications. However, to ensure the safety and well-being of all residents, we have established the following guidelines regarding outside food and medications.
Bringing in Food Items
While we appreciate family involvement, it is essential that any food brought in complies with our health and safety standards. Please review the following guidelines before bringing food for your loved one:
Nutritional Needs and Dietary Restrictions:
Each resident has a tailored care plan that includes specific dietary requirements (e.g., allergies, medical conditions, or texture-modified diets).
Please check with our care team before bringing any food to ensure it aligns with your loved one’s nutritional needs and dietary restrictions.
Food Safety Concerns:
To protect residents from foodborne illnesses, we cannot allow the following:
Perishable foods that have not been properly stored or transported.
Unlabelled or homemade items without clear ingredient lists.
Food items that require reheating or preparation in our kitchen facilities.
Tip: Non-perishable, sealed, and appropriately packaged foods are usually more acceptable.
Allergy Risks:
Our home accommodates residents with a variety of allergies, so it is important to avoid bringing food containing common allergens (e.g., nuts) that may pose a risk to other residents.
Approval Process:
All food items brought in must be reviewed and approved by the care team before being given to residents. This ensures safety and adherence to each resident’s care plan.
Homeopathic and Non-Prescribed Medications
We understand that families may wish to bring homeopathic or non-prescribed medications to supplement their loved one’s care. However, the safety and effectiveness of all medications must be carefully monitored to avoid any health risks.
Consultation with Medical Staff:
All homeopathic or non-prescribed medications must be discussed with our nursing team or the resident’s GP before being given to residents.
Some non-prescribed medications, including homeopathic remedies, may interact with prescribed medications or affect existing medical conditions.
Doctor’s Approval Required:
In most cases, a doctor’s approval will be required before we can allow residents to take any homeopathic or non-prescribed medications. Please provide details of the medication and a letter from the GP if necessary.
Storage and Administration:
Once approved, any homeopathic or non-prescribed medications will be stored and administered by our nursing staff to ensure proper dosage and timing.
Family members should not leave homeopathic or non-prescribed medications with the resident for self-administration, as this could lead to health risks.
Important Safety Reminder
The health and safety of all residents is our top priority. To ensure we are providing the highest standard of care, we kindly ask that all food items and homeopathic or non-prescribed medications are approved by our care team before being brought into the home.
Unapproved items may be stored until they can be safely returned to you or disposed of if necessary.
Thank you for your cooperation in helping us maintain a safe, healthy, and supportive environment for all residents. If you have any questions or require assistance, please don’t hesitate to contact a member of our care team.